Safe Gaming Guidelines

09 bd Responsible Gaming

Gaming is entertainment — not a burden. 09 bd believes every player should enjoy the experience knowing their limits, playing in moderation, and staying informed.

21+ only — prohibited for minors

Our Approach

Play Informed and in Moderation

Casino games, slots, fishing games, and sports betting on the 09 bd platform are all designed for entertainment. But when gaming starts to affect your daily life, it is time to stop. We want every user to play in good financial and mental health.

All rules related to gaming are clearly set out in our Terms and Conditions. As a player, knowing these terms is both your right and part of your protection.

You must be at least 21 years old to open an account at 09 bd and to take part in any form of betting or gaming. Registration or participation by minors is strictly prohibited. We reserve the right to verify age whenever there is reason to do so.

We provide several user-controlled tools to help prevent problem gambling. Step-by-step instructions for using these tools are also available in our FAQ section.

Protect Yourself

Self-Control Tools

09 bd users can use the tools below at any time to keep their gaming activity in check.

Set a Deposit Limit

Set your own maximum deposit amount per day, week, or month. Once the limit is reached, no further deposits will be accepted.

Deposit Control

Session Time Limit

Set a limit on how long you play in one session. Once the set time is up, the system will automatically alert you.

Time Management

Temporary Account Pause

Need a break? You can temporarily suspend your account for anywhere from 24 hours to 30 days.

Temporary Break

Self-Exclusion

Apply to close your account for an extended period or permanently. Once this decision takes effect, reopening the account will not be straightforward.

Long-Term Exclusion

Bet and Loss Limits

Set in advance the maximum amount you are willing to bet or lose within a given period.

Loss Control

Direct Support

If you have trouble using these tools or cannot activate them yourself, contact us 24/7 via live chat or email.

Support Centre

Warning Signs

Recognise the Signs of Problem Gambling

If any of the following apply to you or someone you know, it is time to seek help.

Feeling a repeated urge to keep playing to win back lost money, even when losses keep growing and you cannot stop.
Hiding gambling-related spending and time from family or friends, and lying about it.
Feeling that gaming matters more than eating, sleeping, or work, and neglecting everyday responsibilities.
Taking on debt, dipping into savings, or borrowing money from others in order to play.
Feeling restless, irritable, or stressed when unable to play.
Repeatedly trying to quit gambling but failing to do so.
Constantly thinking about gambling — how much you will win in the next session or how you will get the money to play.

Sources of Support

Where to Get Help

You do not have to face this alone — family, friends, and professional counsellors are always there for you.

09 bd Support Team

Chat with us via live chat 24 hours a day, 7 days a week, in Bengali or English. Support is also available by email.

Family and Loved Ones

Talk openly with a trusted family member or friend. Support from someone close is often the greatest source of strength.

Professional Counselling

Visit a mental health professional or addiction counsellor. Counselling can be an effective solution for behavioural issues.

Support Groups

Join organisations made up of people who have recovered from gambling addiction. Hearing from others who have been through the same experience can be encouraging.

Contact 09 bd Directly

Live Chat

24/7 live chat support in Bengali and English

Email Support

[email protected]

Our Commitment

09 bd Guarantees

Age Verification: We check age during account registration and verification. No one under 21 may use this platform.

Data Protection: Your personal information is kept strictly secure. Our Privacy Policy explains in detail how data is collected and used.

Honest Information: We never present gaming as a source of income. Every game is for entertainment, and the risk of loss is always present.

Respecting Self-Exclusion: When a player applies for self-exclusion, we action it promptly and send no promotional messages during that period.

Always Available: Our team is available around the clock via live chat and email for any responsible gaming support.

Transparency: Game rules, bonus terms, and payment processes are always communicated clearly. There are no hidden conditions.

Gaming Should Be Enjoyable — Not a Burden

At 09 bd we believe an informed player is a happy player. Know your limits, play in moderation, and seek help when needed — that is responsible gaming.

Common Questions

Responsible Gaming FAQ

You must be at least 21 years old to take part in any casino game, slot, fishing game, or sports betting. Age is verified during account registration. Participation by minors is strictly prohibited.

Go to the "Responsible Gaming" option in your account settings to set a daily, weekly, or monthly deposit limit. Once a limit is in place, a waiting period must pass before it can be increased. For any issues, help is available via live chat.

Self-exclusion can be temporary (for a set period) or permanent — you can choose either. A permanent self-exclusion cannot be reversed. To apply, contact us directly via live chat or email. No promotional messages will be sent while self-exclusion is active.

Start by talking to a family member or someone you trust. Then contact a mental health professional or a behavioural addiction counsellor. Bangladesh has various government and private organisations that provide mental health services. The 09 bd support team is also available 24/7 via live chat to offer initial assistance and referral guidance.

If someone else in your household uses the same device, always log out after playing. Do not share your password with anyone. Use parental control software on your device. If you suspect a minor is using your account, inform us immediately.

Gaming losses are generally not refundable — this is a normal risk of gambling. VIP members do receive a weekly cashback benefit. Beyond that, the urge to bet more in order to recover losses is an important sign of problem gambling — seek help if you find yourself in that situation.

If you set a specific time limit (for example, 1 hour), the system will show a warning once that time is up. This reminds you to take a break or stop. The limit can be changed at any time from your settings.