09 bd's Privacy Policy

1. Introduction and Scope

This privacy policy explains how all information related to the 09 bd platform is collected, stored, used and disclosed. When you use our website, create an account or use any of our services, you are considered to have agreed to the terms of this policy.

09 bd treats the protection of user privacy as a priority. Our platform does not provide services to persons under the age of 21. If any user provides a false age, the sole responsibility for that rests with that user.

2. Information We Collect

09 bd may collect two types of information from you — information you provide directly and information collected automatically. Each category is described in detail below.

2.1 Information You Provide Directly

Information you provide yourself when registering an account, verifying your identity or submitting a support request:

• Full name and date of birth
• Email address and mobile number
• National ID or passport details for identity verification
• Financial transaction details — bKash, Nagad or Rocket account numbers
• Deposit and withdrawal history

2.2 Automatically Collected Information

When you browse our platform, certain information is recorded automatically:

• IP address and browser type
• Device model and operating system
• Page visit duration and navigation patterns
• Cookies and session tracking data
• Referral source and search keywords

2.3 Information Received from Third Parties

We may receive additional information from approved third-party organisations when required for identity verification or fraud prevention. This information is used solely for security and compliance purposes.

3. Purposes of Using Information

09 bd uses the information collected for specific legitimate purposes. Those purposes are listed below:

1. Creating, verifying and managing accounts
2. Processing deposits and withdrawals without interruption
3. Providing customer support and resolving issues
4. Informing you about relevant bonuses and promotional offers
5. Detecting and preventing fraud, account hacking and irregular activity
6. Analysing and improving the quality of our services
7. Responsible gaming guidelines — identifying risky behaviour and taking necessary action in line with them
8. Meeting legal obligations and responding to requests from authorities

If any information is used for purposes outside the list above, your prior consent will be obtained or you will be notified separately.

4. Cookies and Tracking Technology

Cookies are used on the 09 bd website. Cookies are small text files stored in your browser that help our site run more smoothly.

4.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and ensure security.
• Functional cookies: These remember your preferred language, layout and settings.
• Analytics cookies: These help review site usage and identify areas for improvement.
• Marketing cookies: These are used to show relevant ads and offers.

You can disable non-essential cookies from your browser settings. However, this may limit certain convenient features.

5. Information Sharing and Disclosure

09 bd never sells your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances.

5.1 Permitted Sharing Circumstances

• Payment processors: The minimum necessary information is shared to complete transactions via bKash, Nagad and Rocket.
• Technology partners: Contracted organisations responsible for platform operations and security receive limited information under strict confidentiality agreements.
• Legal authorities: Required information is provided in response to court orders, legal investigations or valid requests from regulatory bodies.
• Fraud prevention: Limited information may be shared with security partners when necessary to protect account security.

Your information is not given to any third party outside the above. Our terms and conditions contain additional provisions on the use of information that should be read alongside this policy.

6. Data Security Measures

09 bd follows industry-standard technical and organisational measures to protect your personal and financial information.

6.1 Technical Security

• All data transmissions are encrypted using SSL (Secure Sockets Layer) technology.
• Sensitive information is stored in encrypted form in databases.
• Firewalls and intrusion detection systems are active to prevent unauthorised access.
• Regular security audits are conducted.

6.2 Account Security

A large part of your account security is in your own hands. Not sharing your password with anyone, making a habit of logging out, and not logging in on unfamiliar devices keeps your information more secure. If you suspect any unusual activity, contact our 24/7 live chat support immediately.

7. Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, necessary information may be kept for a set period for legal obligations, dispute resolution or fraud prevention.

Information that no longer has any legitimate purpose is securely deleted or anonymised. Transaction records are generally kept for the period required under financial regulations.

8. Your Rights and Controls

As a user of the 09 bd platform, you have the following rights over your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or outdated information.
• Right to deletion: You have the right to request deletion of your information in certain circumstances, although this may not be fully possible if legal obligations exist.
• Right to restrict processing: You may withdraw your consent for specific uses.
• Right to data portability: You may request your information in a structured format.
• Right to object: You may opt out of marketing communications.

If you wish to exercise these rights, please contact our customer support. We generally respond to your request within a reasonable time.

9. International Data Transfers

09 bd's servers and technology infrastructure may be located in various countries. This means your information may be stored or processed outside Bangladesh. However, regardless of where the information is held, the standards of this privacy policy apply everywhere.

When transferring information to third countries, we ensure that the receiving party follows adequate security measures and adheres to international data protection standards.

10. Protection of Minors

09 bd clearly states that this platform is for persons aged 21 or older only. We do not knowingly collect information from any minor. If we are informed that a person under the age of 21 has registered, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child has created an account, please contact our support team immediately.

11. Policy Changes and Updates

09 bd reserves the right to review and update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in advance by email at your registered address and the date at the top of this page will be updated.

If you continue using the platform after changes have been made, it will be assumed that you agree to the new policy. We therefore recommend checking this page regularly.

To learn more about our platform, read the 09 bd about us page, which contains a full description of the scope and values behind our services.

12. Contact and Complaints

If you have any questions, concerns or complaints about this privacy policy, please get in touch with us. Our data protection team reviews all requests carefully.

For general questions, you can also visit our Frequently Asked Questions (FAQ) section, where you will find quick answers on data protection and other topics.

Our customer support is available 24 hours a day, seven days a week in Bengali and English — you can reach us via live chat and email.